Refund, Return & Cancellation Policy Help.NitishVerma.com

Last Updated: November 12, 2025
Website: https://help.nitishverma.com
Owned and Managed by: Nitish Verma

1. Introduction

Thank you for shopping at Help.NitishVerma.com.

We aim to provide high-quality digital products, publishing support, and creative services. This Refund, Return & Cancellation Policy outlines the terms under which refunds, reschedules, and cancellations are handled for all purchases and services made through our Website.

Please read this policy carefully before making a purchase. By placing an order or booking a service, you agree to this policy along with our Terms & Conditions, Payment Policy, and Privacy Policy.

2. Scope of This Policy

This policy applies to all purchases and transactions made through Help.NitishVerma.com, including:

  • Digital products such as eBooks, planners, templates, and WordPress plugins
  • Consultation bookings via Brevo or JotForm
  • Publishing, design, or creative services offered by Nitish Verma
  • Music and podcast distribution assistance

3. Refund Policy for Digital Products

All digital products (including but not limited to eBooks, digital planners, themes, templates, and plugins) are non-refundable once downloaded or delivered.

3.1 Reason

Digital products are intangible goods that cannot be returned once accessed. Once you have received your download link or file, it cannot be revoked or verified for deletion.

3.2 Exceptions

Refunds for digital products may be considered only under the following exceptional circumstances:

  • Duplicate payment for the same order
  • Technical issue where the product file was not delivered
  • Incorrect product delivered due to a system error

If you face any of the above issues, please contact support@help.nitishverma.com within 48 hours of purchase, including your order ID and payment receipt.

Once verified, eligible refunds will be processed within 7–10 business days via the original payment method.

4. Refund Policy for Services

Our services include book publishing, editing, formatting, design, distribution setup, website creation, and other creative support offered by Nitish Verma.

4.1 Service Payments

Payments made toward services are considered project retainers or advance fees to begin work.

4.2 Non-Refundable Work

Refunds are not available once a service has commenced or deliverables have been shared.
This includes:

  • Time invested in consultation, planning, or research
  • Partial work completed (editing, formatting, or design)
  • Publishing or setup already initiated on third-party platforms

4.3 Partial Refunds (at Discretion)

In some cases, if no work has started, a partial refund (up to 50%) may be issued, subject to administrative deductions and processing costs.

5. Appointment and Consultation Cancellation Policy

5.1 Booking Confirmation

Consultation bookings are accepted through:
👉 https://help.nitishverma.com/book-an-appointment-with-nitish-verma/

A minimum fee of ₹20 is required to confirm your appointment. You may choose to pay a higher amount voluntarily.

5.2 Rescheduling

  • If you wish to reschedule, please contact us at least 3 hours before your scheduled time.
  • The decision to reschedule or postpone a call remains solely with Nitish Verma based on availability.

5.3 Cancellations

  • If the appointment is cancelled by you, the amount paid will not be refunded.
  • If the appointment is cancelled by Nitish Verma, you will be offered a rescheduled slot at no extra cost.

Refunds are only issued if the call is cancelled from our side and cannot be rescheduled.

6. Publishing & Music Distribution Cancellations

For book publishing or music/podcast distribution, once files are submitted and work has begun:

  • No refund is applicable for any reason including change of mind or delay from your end.
  • If we are unable to complete the project due to unforeseen circumstances, you may be eligible for a partial refund or service credit toward future work.

All such cases are reviewed individually and decided at our discretion.

7. How to Request a Refund

To request a refund, please email:
📧 support@help.nitishverma.com

Include the following details:

  1. Full name
  2. Order or transaction ID
  3. Payment receipt or screenshot
  4. Reason for requesting refund

Our team will review your request within 2–3 business days and notify you of eligibility. Approved refunds are issued within 7–10 business days.

8. Mode of Refund

  • Refunds (if approved) will be processed through the same payment gateway used for the transaction — either Razorpay or PayUMoney.
  • Depending on your bank, it may take 5–10 business days for the amount to reflect in your account.
  • We do not issue refunds via cash, cheque, or alternative payment methods.

9. No Refund Situations

Refunds will not be granted under the following conditions:

  • Change of mind or dissatisfaction after purchase
  • Product download or file access has occurred
  • User fails to read product details before purchase
  • Misuse or incorrect installation of a plugin or file
  • Service delays caused by incomplete client information or response delays
  • Appointment missed by the client

10. Cancellation by Help.NitishVerma.com

We reserve the right to cancel any order, service, or appointment if:

  • Payment issues or fraudulent activity are detected
  • Product or service cannot be delivered due to unforeseen circumstances
  • The request violates our Terms or business ethics

In such cases, a full refund will be processed to the original payment method.

11. Dispute Resolution

If a payment or refund dispute arises, please contact us first.
We aim to resolve all matters amicably and fairly.

If unresolved, disputes shall be governed by Indian law and fall under the jurisdiction of courts in Darbhanga, Bihar, India.

12. Contact Information

For refund or cancellation-related inquiries, contact:

📧 Email: support@help.nitishverma.com
📍 Address: Darbhanga, Bihar, India
💬 WhatsApp: +91 9996708992
🌐 Website: https://help.nitishverma.com

13. Updates to This Policy

We may update this policy periodically to reflect changes in our operations, payment systems, or legal requirements.
All updates will be posted on this page with a revised “Last Updated” date.
Your continued use of the Website after such changes indicates acceptance of the updated policy.